In an ideal world your business would undoubtedly benefit from having your own dedicated IT support department on staff. Dream on, you say. But there is another practical, achievable solution. ‘Managed Services’ means having a team of IT professionals managing and supporting your IT environment for you on a ‘needs’ basis. You’re not paying a weekly wage bill, yet a dedicated team of IT experts who know your office set-up are only a call away when you really need them. Under the MageData Managed Services model, we monitor your IT maintenance program and only work when there is work to be done. You can relax knowing that your office technology is in good hands at a minimum cost, and with minimum expensive down time. ‘Managed Services’ is the new contemporary model of Information Technology maintenance and service, with great cost benefits, combined with the security of having a friendly and reliable team of experts on call. MageData provides a comprehensive SLA'd maintenance and support service to approved customer systems. We keep your systems functioning at optimal level by performing simple essential maintenance on a regular basis. We give your staff rapid and effective technical support resources to ensure they remain productive. A SLA or service level agreement is a well thought out, negotiated contract between two parties, where one is the customer and the other is the service provider. The SLA records a common understanding reached by the two parties about services, priorities, responsibilities, guarantees, and warranties. Each area of service scope has the "level of service" clearly defined. The SLA specifies the levels of availability, serviceability, performance, operation, or other attributes of the service, such as billing, so there are no unpleasant surprises. The "level of service" can also be specified as "target" and "minimum," which allows customers to be informed what to expect (i.e. the minimum), whilst providing a measurable (average) target value that shows the level of organization performance. The SLA is “customer focused” and concentrates on defining the services you, the customer, receive, and not how we, the service provider, delivers that service. Let MageData relieve you of the stress of bankrolling an IT department. Our managed services provide everything from design and installation through to software licensing and strategic planning. Outsource your IT department to the professionals and breathe easy. |
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Network Administration
You need your office network to work – absolutely - and it’s maintenance requires a level of computer skill beyond what even a tech-savvy business person has time to worry about. Would you like the security and reliability and resulting peace of mind of knowing that an IT professional is managing your computer systems and network, but without the costs of employing full-time staff? Ensure your systems and networks are managed by professionals who understand time management, documentation, attention to detail and efficiency. It’s a relationship that really counts in keeping your business rock solid. Sure, we’re geeks - and we’re proud of it! - but we’re friendly geeks and we actually care about your IT world.
Maintenance
It’s a given that business life can be stressful at times, but who needs an IT disaster in their office to send that stress level right through the roof? Good management is having a structured IT hardware and software maintenance plan and effective back-up systems that solve potential problems before they can arise. The MageData team are trained troubleshooters who really understand the limits of your technology and are highly experienced at maintaining optimum performance from digital hardware and software systems.
Support
A good computer hardware and software maintenance programme minimizes the risks of unforeseen computer meltdowns and frustrating glitches that can bring your office to a standstill and possibly even result in the loss of invaluable business information and records. But, even with the best maintenance programme in place, computers are notoriously unpredictable, and it’s important to have a fall-back position, because things can still (occasionally) go wrong…. even very wrong. Do you want to enjoy the protection of having an IT troubleshooter with an expert understanding of your office environment ‘on call’ to support your users and deal with problems as they arise? We offer prompt and efficient response to any IT emergency – large or small, minimizing office downtime, and ensuring maximum productivity, while at the same time reducing stress and frustration for you and your staff. We can oversee your back-up plans and electronic archiving.
Project Management
IT projects, upgrades and migrations are complex technical operations that require careful planning and monitoring to ensure things are on track and proceeding to goals as expected, according to a structured, detailed roadmap. We have the track record and the depth of professional experience to help with developing and implementing your strategic plan for that special IT Project in a time-efficient manner. We supply visual maps of planned processes and Project milestones to help you gain a clear overview, breaking complex processes into logical steps, that will give you confidence and a feeling of control and simplify communication. Enjoy the support and security that our years of experience “at the coalface” in the IT industry brings to the roll-out of a smooth and hassle free workflow. We can guide your project through a carefully constructed set of checkpoints to your completion deadline and budget, ensuring minimum delays and no nasty surprises. |